Privacy policy

Effective October 25, 2026

This policy explains what HyrHelp collects when you use our website (hyrhelp.com) and our apps for Android and iPhone, what we do with it, who else gets it, and the choices you have. If anything here is unclear, write to us at info@hyrhelp.com.

HyrHelp connects people who need work done ("clients") with independent local pros who do it ("pros"), and handles the payment between them. HyrHelp does not do the work, employ the pros, or supervise how a job is done.

What we collect

What you give us

Your account: your name, your email address and a password. We keep the password only in scrambled (hashed) form, so nobody at HyrHelp can read it.
Jobs you post: the kind of work, a title and description, the date and time, your budget, and the details you add (stairs, parking, pets, tools and the like). The job's city and ZIP code are public. The street address is private (see "Who sees what").
If you work as a pro: the name you work under, a photo, a short description, the kinds of work you do, the area you work from and how far you travel, your prices and availability, and whether you are 18 or older.
Licenses and insurance, if you add them: the kind, number, issuer, classes, expiry date and the name on it, and a photo of the document.
Quotes, bookings, hours worked, the address of the work, and what was agreed and paid.
Messages you send to other people on HyrHelp.
Reviews, review photos and a pro's reply to a review.
Photos a pro adds of their own work, and photos taken on a booking.
Job alerts, if you ask for them: your email address, ZIP code, how far you will travel and the kinds of work you want. If you also tick the box agreeing to texts, your mobile number, with a record of the words you agreed to, when, and the IP address you agreed from. You can ask for job alerts without an account.
HyrHelp news and offers, only if you tick that box: we record the words you agreed to, when, and the IP address you agreed from.
Reports you make about a message, job, photo or person, and people you block.
Anything you write to us when you ask for help.

What we collect as you use HyrHelp

Sign-in records: when you signed in, and the IP address and browser or phone type you signed in from. We also record the IP address when you agree to location check-in.
Your phone's alert address (a "push token") if you switch on alerts, so we can send them to that phone.
Your location, only when you allow it and only while you are using the app: to center a search near you, and — if you choose — to record one point when a pro checks in at a job. The apps never collect your location in the background. On the Explore map, the "you are here" dot is drawn by your phone and is not sent to us.
On our Android app only: your phone's advertising ID, its IP address, its model and operating system, the app version, and when the app was installed and opened. These go to AppsFlyer (see below). The iPhone app does not do this.
On our website: Google Analytics records the pages you visit, how you got to us, and your browser and device type, using cookies.

What we do not collect

Card numbers or bank details. You type those into Stripe, our payment company, and Stripe keeps them. We keep only a reference to the payment and its amount.
Background checks or ID documents. HyrHelp does not run background checks.
Where a photo was taken. When a photo is uploaded we re-save it, which removes the location a phone writes into it.

How we use it

To run HyrHelp: your account, jobs, quotes, bookings, messages, payments and payouts.
To show pros work near them, and to show clients pros who do the work they need.
To check a pro's license against the issuer's public record. For California contractor licenses we download the state's public license list each day and compare it with the numbers pros have given us. We send nothing about you to the state.
To send job alerts you asked for: at most one email a morning listing new jobs near you, and — if you are signed in — a notice in the app and on your phone when a job you could take is posted. We do not send texts yet. A number you give us is kept for when we do, and we will not text it before then.
To send HyrHelp news and offers by email — only to people who ticked the box for them. Every one has a link to stop them.
To send the notices the service depends on: a new quote, a booking confirmed, a message, a payment, a license about to expire. These come in the app, as alerts on your phone if you switch them on, and some by email.
To keep people safe and HyrHelp honest: looking into reports, stopping fraud and abuse, and keeping a record of important actions taken on accounts.
To understand how HyrHelp is used and to measure which of our ads lead to people installing the app.
To meet our legal duties, such as tax and payment records.

We do not use what you write in messages, or photos of jobs or homes, for advertising.

Who sees what

Other people on HyrHelp

Anyone can see a pro's public profile: name, photo, description, kinds of work, area, prices, reviews, photos of their own work, and any license HyrHelp has checked (number, issuer, class and expiry). The photo of a license document is never shown to anyone but the pro and HyrHelp staff.
Anyone can see a posted job's title, description, kind of work, city and ZIP code, and budget. The street address is shown only to the pro you book, from when the booking is confirmed and paid until the work is finished.
The client and the pro on a booking see each other's names, the booking's details, their messages, and photos taken on that booking. A booking photo appears on the pro's public profile only if the client says yes, and the client can take that back at any time.
Reviews and review photos are public. The pro's reply is public.

HyrHelp staff

Staff can see account and booking information when they need to: to answer a support request, look into a report, check a license, sort out a payment, or keep the service running. Staff decisions about accounts and content, such as hiding a review or approving a license, are recorded.

Companies that run parts of HyrHelp for us

They get only what they need for their part:

Railway — hosts our website, database, photo storage and backups, in the United States.
Stripe — takes card payments, and pays pros. When you set up payouts, Stripe asks you directly for the identity, bank and tax details the law requires. Their privacy policy: stripe.com/privacy
Resend — sends our emails, so it handles your email address and the message.
Google (Firebase Cloud Messaging), Apple, and your browser's push service — deliver alerts to your phone or browser. They receive the alert's title and text and your device's push token.
Google Maps (Android) and Apple Maps (iPhone) — draw the map in the apps. Your phone asks Google or Apple for the map of the area you are looking at; we send them nothing about your account. Pins on the map are placed on a grid about a mile and a half across, never at a street address.
OpenStreetMap — provides the map pictures on our website. Your browser asks OpenStreetMap for the area being shown.
Google Analytics — measures how our website is used (see "Your choices" to opt out). Google's privacy policy: policies.google.com/privacy
AppsFlyer — on Android only, measures which of our ads led to an install. AppsFlyer may tell the ad companies we advertise with (such as Meta) that an install came from one of their ads, so we can see which ads work. AppsFlyer is not given your name, email, messages, bookings or location. Their privacy policy: appsflyer.com/legal/privacy-policy

When the law or safety requires it

We share information when the law requires it (for example a valid court order), to protect someone from serious harm, or to protect HyrHelp and its users from fraud. If HyrHelp is ever sold or merged, your information would pass to the new owner under this policy.

We do not sell your information for money.

Your choices

Phone alerts: switch them off in your phone's settings, or don't allow them when asked.
Location: don't allow it, or switch it off in your phone's settings. HyrHelp works without it; you type the place instead.
Advertising ID (Android): reset or delete it in your phone's settings (Settings → Privacy → Ads, or Settings → Google → Ads). That stops AppsFlyer linking your installs.
Google Analytics: use Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout), or block cookies in your browser.
Job alerts: every job alert email has a link to change them or stop them, and your email app's own "Unsubscribe" button works too. Stopping them also deletes the mobile number you gave for texts and your agreement to news and offers.
News and offers: untick the box on your job alerts, or use the link in any of those emails. Stopping job alerts stops these too.
Other emails: apart from job alerts and news you asked for, we send only emails about your own account, bookings, payments and licenses. They stop when you delete your account.
Your profile, jobs, photos and reviews: change or remove them in the app or on the website.

Deleting your account

Delete it yourself in Settings, or at hyrhelp.com/delete-account. You can't delete it while a booking is still under way or money is still moving; finish or cancel that first.

When you delete your account we erase: your sign-in records, your alert devices, your notifications, your job alerts, the text of your messages, your location points, the street addresses on your bookings and jobs, your profile text and photo, and jobs you posted that nobody was booked for.

Some records are also somebody else's, or the law requires us to keep them: completed bookings, payments, reviews and our record of staff decisions. We keep those, with your name and details replaced so they no longer identify you.

Our backups are kept for up to 12 weeks, so deleted information is gone from them within about 12 weeks.

Stripe keeps its own records of payments and payouts under its own policy and the law.

How long we keep things

Your account and what you add to it: until you delete it, or you ask us to.
Job alerts: until you stop them. After that we keep only your email address, marked as stopped, so we remember not to email you. Write to us and we will delete that too.
A sign-in lasts 30 days unless you sign out sooner.
Payment and tax records: as long as tax and payment laws require.
Backups: up to 12 weeks.

Keeping it safe

Everything between your device and HyrHelp is encrypted in transit. Passwords are stored hashed. License documents are kept private and shown only to the pro and HyrHelp staff. Access for staff is limited to the people who run HyrHelp. No system is perfectly secure; if something goes wrong that affects your information, we will tell you as the law requires.

Children

HyrHelp is not meant for children under 13, and we do not knowingly collect information from them. You must be 18 or older to work as a pro. If you believe a child has given us information, write to info@hyrhelp.com and we will delete it.

California and other states

If you live in California, or another state with a privacy law like it, you have the right to:

know what personal information we have about you and get a copy of it;
have us correct it;
have us delete it (with the exceptions in "Deleting your account");
opt out of "sharing" for advertising. Using AppsFlyer to measure our Android ads may count as "sharing" under California law. To opt out, reset or delete your advertising ID as described above, or write to us and we will stop it for your account;
not be treated differently for using any of these rights.

We do not use sensitive personal information to infer things about you, and we do not sell personal information.

To use a right, write to info@hyrhelp.com from the email address on your account (or tell us which account it is). We will confirm it is you before acting, and reply within 45 days. Someone you authorize may ask for you, with your written permission.

Changes to this policy

When we change this policy we will post the new version here with a new date. If a change matters to how your information is used, we will tell you in the app or by email before it takes effect.

Contact us

info@hyrhelp.com