Deleting your HyrHelp account
You can delete your account at any time, from the app or the website. This page explains exactly what happens to your data.
How to do it
- Sign in to HyrHelp.
- Go to Settings → Delete account.
- Confirm with your password.
You will be asked to finish or cancel any booking that is still in progress first — deleting mid-booking would leave the other person with nobody on the other end.
What is deleted
- Your name, email address and profile photo
- Your pro profile: headline, description, service area and rates
- Every message you have sent
- Any job you posted that nobody was booked for
- All location check-in points
- Notifications, and every device registered for push
- All sign-in sessions, everywhere
What has to be kept, and why
Records of completed bookings and payments are kept, with your name replaced by “Deleted user”. Three reasons, and none of them is that we want your data:
- A completed booking is also the other person’s record of work they did or paid for.
- Payments and refunds are tax and accounting records, which we are required to retain.
- Reviews others rely on stay, without your name on them.
Nothing in those records identifies you afterwards. They are kept for as long as the law requires and no longer.
This cannot be undone
There is no recovery window and no way for support to restore a deleted account. If you sign up again later it will be a new account with no history.
Questions about your data, or want it removed another way? info@hyrhelp.com See also our privacy policy.